Thank you for choosing us as your trash provider. We value & appreciate your business and look forward
to serving you. 

Here are some FAQ's that our customers have;

1-WHEN WILL MY TRASH BE PICKED UP?



ask that you place your trash at the end of your driveway before 7AM on your scheduled pick-up day.

2-WHAT ARE MY RESPONSIBILITIES?
We ask that all your trash be BAGGED for health & environmental reasons. This also helps keep your trash
from blowing away on windy days. It is your responsibility to provide unrestricted access to your containers
-including snow removal. You are responsible for any loss or damages to our containers that are provided
for your use. You are not allowed to paint or alter our containers in anyway.

3-WHAT HAPPENS IF I MISS MY PICK UP DAY?
We will be happy to pick up your missed trash on you NEXT scheduled pick up day. If you need to have
it picked up before this day - this is considered an OUT OF ROUTE PICK UP and there is an additional
charge for this service.

4-HOW MUCH TRASH CAN I SET OUT?
Your service allows up to 96 gallons of trash (residential) This is equal to (3) 32 gallon black trash
bags (example) Additional bags are charged $1.00 for 13gal bag $2.00 per 32gal bag (maximum of 5 without
scheduling a special pick-up). Maximum of 10 additional bags per week!!!  Additional items will be assessed
& charged accordingly. Call ahead for any large item pick-ups, as some will require pre-payment. 

Items not allowed 

*Scrap Lumber/Metal 		
*Drywall 
*Insulation 			
*Pallets 
*Refrigerants 		
*Hazardous Waste Items 
*Asbestos 			
*Chemicals 
*Batteries 			
*Oil 
*Paint			
* Tires 
*Corrosive Items 		
*Explosive 
*Flammable 		
*Radioactive 
*Volatile items 		
*Concrete 
*Dirt 			
*Tile 
*Rock 			
*Brick
*Asphalt Shingles 		
*TVs 
*Microwaves 		
*Computers 
*Animal Carcasses
*Hot/Cold Ashes. Refrain from lighting fires in our containers.

*Charges can exceed $25*

5-WHAT IF MY TRASH CAN'T BE PICKED UP DUE TO BAD WEATHER?
We will pick it up on your next scheduled pick up day.

6-WILL MY ACCOUNT BE CREDITED FOR MY MISSED TRASH?
NO- we do not credit accounts due to weather, we will take double the trash.

7- HOLIDAY PICKUP?
We run all holidays except for Thanksgiving, Christmas & New Years.

8-WHAT HAPPENS IF MY ACCOUNT BECOMES PAST DUE?
If your account goes past due, you need to contact the office to make payment arrangements. If your account
falls behind 45 days the account will be SUSPENDED.  

9-CAN I PUT MY ACCOUNT ON HOLD?
Yes, you can put your account on hold for periods of 1 month or longer. Please call our office and we
will make the arrangements. 


10-CAN I CANCEL MY SERVICE AT ANY TIME?
Absolutely! We have three simple conditions.
1-That you give us notice-WE DO NOT GIVE PARTIAL MONTH REFUNDS
2-That you either call our office or put your request in writing.
3-That you settle your outstanding balance at the time you request closing. If there is a balance and
payment is not made the balance will be turned over to collections for non-payment.

If you have any questions, please go to our website; tellercountywaste.com or give the office a call
at:
TELLER COUNTY WASTE 719-686-7517
CHAFFEE COUNTY WASTE 719-395-6656